In EPM Workspace Some Toolbar Icons Are Not Displayed

Within the Enterprise Performance Management (EPM) Workspace, some icons do not appear on the toolbar and instead show as white rectangles/background.

For example see attached screenshot:

epm error
This is due to –

the setting “Enable Screen Reader Support” is checked within:

File > Preferences > Accessibility Mode

In this mode the icons are grayed out by default. When a user selects an item on the page the relevant icons get activated in the toolbar.

How to fix —
1. To switch off the setting, in EPM Workspace:

2. Go to File > Preferences> Accessibility Mode

3. Uncheck “Enable Screen Reader Support”

4. Logout and clear the browser cache

5. Login to new EPM Workspace session



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