Smart View Error “Provider Is not Shared Services Provider” When Using Shared or Private Connections

When using shared or private connections in SmartView the following error message is displayed:

Provider is not Shared Services Provider.

There are two possible causes for this issue:

  • Internet explorer timeout
  • Internet explorer proxy settings where the server needs to be added to the exception list

To prevent timeout issues, add modify Windows Registry on the client workstation where Smart View is installed:

  1. Open Windows Registry editor.
  2. Navigate to
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
  3. Add the following values:

If issue is related to proxy settings do the following:

  1. Open Internet Explorer
  2. Open menu Tools > Internet Options > Connections > LAN Settings > Proxy server > Advanced
  3. Add the server to the proxy exception list and save changes.
  4. Close IE and reopen




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