Saving Planning Webform / Smartview Results in Error : “There was an error during the save process”

On : version, Product Usage

When attempting to submit data in Hyperion Planning web form ,
the following error occurs.

There was an error during the save process

This is due to Essbase Exceeded block limit.

Was identified from the Essbase log with the below error Message:

Request [SpreadsheetOperation] from user [admin@Native Directory] was terminated since it exceeded the block limit

Remove the setting QRYGOVEXECBLK from Essbase.cfg file, restart service for Essbase to fix the issue.



How to Enable Smart View Logging?

Smartview logs we generally require for our audit purpose and some time to raise an issue with Oracle.

Follow below steps.

  1. Office 2003: Point to Hyperion -> Options
    Office 2007 and above: Choose the Options button in the SmartView ribbon
  2. SmartView versions prior to 11.1.2: Select the Display tab
    SmartView 11.1.2 and above: Select Advanced
  3. In the ‘Log Messages’ or ‘Logging’ section, select ‘Route Messages to File’
  4. Enter a valid filename, e.g. C:\SmartViewLog.txt
  5. Unless directed otherwise by Support, select Information. In SmartView 11.1.2 and above, this is in the Log Message Display drop-down menu.
  6. Choose OK.

Now reproduce the problem and any error messages. Close Excel and attach the file (e.g. C:\SmartViewLog.txt) to your SR. Afterwards, either disable logging or change the logging level to ‘Error’ (see step 5 above) to ensure good performance.

Smartview Essbase client support with SSL

Does Smartview Essbase client support SSL?

Yes it does.

If you want to use an Essbase client with SSL, then you can use the Smartview client which supports SSL.

You need to configure the SmartView client to connect via HTTPs to the Analytic Provider Services (APS).

APS will access Essbase on secure port.



Troubleshoot SmartView Performance Issues


Typically, the problem will arise only with large spreadsheets containing large numbers of SmartView cells. It may only occur when Refresh All is executed but not when worksheets are refreshed individually, or it may only occur at times of high load such as month end. It is more likely to arise with SmartView functions than Adhoc, because Adhocs are more efficient than functions. Such symptoms as these would point to a performance issue rather than a bug. However, if IIS logs show Deadlock detected, this is probably sign of a bug, where SmartView crashes IIS on the web server. Symptoms here would be SmartView becoming unresponsive and new users being unable to log on for a while. Restarting the web server resolves. This situation is outside the scope of this document.


Once an actual bug has been eliminated, the issue must be treated as a performance problem. This lies outside the remit of your contract with Oracle Product Support. You may decide to contact a consultant or to try to tune the system yourself. Please understand that Support can only give you general and generic guidance in this. We will not read logs or make recommendations.


SmartView communicates over HTTP using .NET. This just means that requests and responses are sent in a standard XML format that is tucked in the HTTP headers. The mechanism is the same as when your internet browser requests a file or submits a form (simplification). A standard Microsoft component that is part of Internet Explorer is used for this.

There are three components (four if you include the network) in a SmartView refresh:

  • the client
  • the web server
  • the HFM application server

It is easiest to troubleshoot when they are on separate machines. Running SmartView on the server to see whether it works better is a useful test to see what effect the network is having, but doesn’t show any other bottlenecks. If you run Task Manager on these 3 machines showing the Performance tab, you will see initial activity on the client as Excel clears the cells and the request is converted into XML. Then you see the web server gets busy as it receives and parses the request. Then the application server is busy as it sends the data, then the web server is busy as it compiles the results into XML again, and finally the client parses the XML, pushes the data into cells and runs an Excel calculation. This last stage is the longest of all. Overall, it is typical to see the client doing 90-95% of the work, so client performance is a very important factor. Look out for Excel’s memory usage increasing and RAM becoming in short supply. Often, user dissatisfaction with refresh times can be alleviated by installing more RAM or providing a faster workstation.

The situation we are dealing with here, however, is when the chain of events described above is interrupted. In this case, you will see the client or the web server wait in vain for a response from the next machine in the chain. The case of invalid XML is similar, but the response is truncated so that the XML is not well-formed when it arrives. XML consists of matching pairs of tags and is not well-formed when a closing tag is missing. This can be caused by certain network settings such as packet size (see later). The end result in either case is the same: as Excel cleared the cells before sending the request, cells are left blank or with zeroes.

The task now is to determine which particular component is failing.


Check the HTTP timeout in the Windows registry. Example:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]\

The default time-out limit is five minutes for versions 4.0 and 4.01 and is 60 minutes for versions 5.x and 6. Also, the default time-out limit is 30 seconds for Windows Internet Explorer 7 and 8. To change the settings, add the above keys. The above values are shown in hexadecimal, not decimal and correspond to 180,000 milliseconds (3 minutes) and 240 minutes for the receive timeout.

For more information about client timeout settings see following articles:
How to change the default keep-alive time-out value in Internet Explorer –
Internet Explorer error “connection timed out” when server does not respond –

You must determine an adequate timeout limit for your environment and largest workbook by trial and error or experience. Once these changes are applied, my recommendation is to reboot the client machine.

Web server

Look for errors in logs showing that the web app didn’t respond/disconnected or timed out waiting for another application (i.e. the HFM application server). Eliminate load balancers etc. during testing in order to isolate the problem and to ensure that the user always goes to the same web server. Otherwise, logs can be hard to interpret. See also the IIS Tuning Guide for IIS settings. We cannot recommend particular settings, as each client must establish the optimal settings for their own environment after performance testing. If necessary, engage the services of a suitably qualified consultant.

Application Server

HFM application server performance is very dependent on whether the data is already in RAM or not. If  the first refresh fails but the second one succeeds, this is probably a sign that the memory cache needed to be populated, which had been done during the first refresh. HFM loads whole subcubes (Scenario, Year, Value and Entity) into cache, so requesting large number of accounts in the same subcube quickly returns results, but if large number of entities is requested the results are returned slowly as the server runs out of available RAM and starts unloading subcubes to make room for more. The HFM event log (HsvEventLog.log) shows this happening, but don’t forget that the messages you see are a normal consequence of the way HFM works and are not a problem unless you see a hugely elevated number of them during the period the refresh occurs. Another sign would be page file thrashing. If there are several servers in a cluster, use sticky sessions in HFM to make sure tests always go the same server, or hit one server directly rather than using the cluster.

Solutions here involve installing more RAM on the server and changing the worksheet design to restrict the number of subcubes accessed. A separate consolidation server, so that reads are not competing with intensive consolidations and calculations, would be a good thing.


To find out if packets get fragmented, use
         ping -l size -f

To send a big packet with the ‘don’t fragment’  flag. E.g.
        ping -l 1024 -f

If you see a reply like Reply from bytes=1024 time=200ms TTL=245 then the size you specified is below the packet limit of the network. But if you use, for example, 2000 in place of 1024, and you get Packet needs to be fragmented but DF set, then you know you have exceeded the limit. Combine this investigation with a Fiddler trace ( to see what size data messages are being sent and received.

Troubleshooting Guidance

  1. During troubleshooting process, fix your environment so that it is predictable. Register a single HFM application server and connect to that. Use a single web server and don’t go through Apache or any other redirector. Make sure we know which machine to go to for logs. This would be a temporary measure and it doesn’t stop the other users using the full, load balanced system so long as it doesn’t involve your server.
  2. As far as possible keep other users from using it during testing, unless you are specifically testing for performance under load. We want to see what activity is due to SmartView and not random other jobs.
  3. Use PerfMon on all three machines: client, web server and application server.
  4. Clear Logs before testing and note the times of each test so the logs can be correlated.
  5. Log CPU activity, memory usage, network throughput, page faults, thread count etc. I’m no expert on this so get advice from someone who is.
  6. In addition to the performance logs, from the IIS Server get:
    a. HTTP.SYS Error Log – %windir%\System32\LogFiles\HTTPERR (Default location; configurable)
    b. IIS Website Log – %windir%\System32\LogFiles\W3SVC# (Default location; configurable)
    c. Event Log (both System and Application) in EVT or EVTX and TXT (tab separated) formats
  7. From HFM Application server get:
    a. HsvEventLog.log (in <HFM install>\Server working Folder)
    b. Event Log (both System and Application) in EVT and TXT (tab separated) formats
  8. Be aware of all timeout settings in your environment (i.e. IIS & the network) and time your tests. This can show whether it is an ASP timeout, script timeout, client side timeout or whatever. Note that the Web Session Timeout setting for SmartView in HFM’s Server and Web Configuration is a separate issue from IIS timeouts. Web Session Timeout controls the length of idle time before SmartView makes the user log in again. Default 20 mins.
  9. Run Fiddler traces to directly observe the XML and check for HTTP failures.

SmartView Refresh All WorkSheets Issue In

Issue in Smart View version when using the Refresh all Worksheets feature.

Open a workbook with multiple Smart View retrieves. Click the Refresh all Worksheets button.

The keyboard freezes within Excel.
Trying to reposition the active cell using the keyboard will fail. This includes any use of the arrow keys, Page Up, Page Down, Home, End, etc.
Pressing [Esc] does not fix this issue.  One can use the mouse to change the active cell, however after doing so, your keyboard still does not function properly.
After clicking the arrow keys a couple of times, a small popup will appear in the upper left-hand corner.

This issue has been fixed in Patch 18077081


Download Information:
This patch is available via My Oracle Support.

1. Log into the My Oracle Support portal.
2. Choose the Patches & Updates tab.
3. Select Patch Name or Number from the drop-down box.
4. Perform a search for Patch:18077081 for your corresponding OS platform.
5. The patch file includes both installers and the readme.



Smartview Tab Disappears From Excel


I came across this issue many times and address many times to my users how to fix this issue. Just thought of documenting for everyone.

Goal – How to enable the Smart View tab if it disappears from Excel

To fix:

  1. Open Excel as a System Administrator.
  2. Go to Excel Options ->Select Add-ins
  3. Under the Drop Down selection for “Manage” ->Select COM-ADDINS and Click on Go
  4. Check if the “Load Behavior” of the Oracle Smart view for Office is “Load at Startup”.
  5. If the status is unloaded, remove the existing COM Addin andrRe-add the HsAddin.dll from <Drive>:\Oracle\SmartView\bin directory.

Step by step Video for reference. Smartview Excel Fix



Smart View Error “Provider Is not Shared Services Provider” When Using Shared or Private Connections

When using shared or private connections in SmartView the following error message is displayed:

Provider is not Shared Services Provider.

There are two possible causes for this issue:

  • Internet explorer timeout
  • Internet explorer proxy settings where the server needs to be added to the exception list

To prevent timeout issues, add modify Windows Registry on the client workstation where Smart View is installed:

  1. Open Windows Registry editor.
  2. Navigate to
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
  3. Add the following values:

If issue is related to proxy settings do the following:

  1. Open Internet Explorer
  2. Open menu Tools > Internet Options > Connections > LAN Settings > Proxy server > Advanced
  3. Add the server to the proxy exception list and save changes.
  4. Close IE and reopen



Smartview Concept- Point of View, Adhoc Grids and Functions

There is often confusion about what Point of View Manager in Smartview is for, so let me explain a few points.

  1. Firstly, POV Manager sets the connection’s Background Point of View. This POV is used primarily for SmartView functions.
    An HsGetValue function for HFM, for example, when created using Function Builder, specifies all 12 dimensions. However, it is possible — and for performance reasons, often preferable — to omit some dimensions. The function will assume the member set in the Background POV for omitted dimensions.
  2. Saving a POV by dragging it to a worksheet in POV Manager does not set that Point of View for the sheet — remember, Points of View are related to the Connection, not a particular worksheet.
    When you save a POV in this way, a copy of it is saved in the worksheet. It will be saved in the Excel file when you save the workbook and it can be retrieved in future sessions by dragging it from the sheet back to the Active POV within POV Manager.
  3. Once you have created an Adhoc Query or Free Form Query, the grid has its own Point of View, represented on the POV Toolbar. For Essbase, Planning, and HFM prior to, the starting point for this Point of View is the Background Point of View. (For HFM the starting point is the user
  4.  which is retrieved from the server.) Once the Adhoc has been created, the grid is independent of the Background POV. You must make any future changes to it via the POV Toolbar.

1. To create a new Adhoc Query with specific Point of View (Essbase, Planning)
Firstly set the Point of View in POV Manager (in Active). No need to drag or save the Point of View.
Click Hyperion -> Refresh to create the new Adhoc grid. The starting Point of View will match the one you set in POV Manager.

2. To change the Point of View of an existing Adhoc Query
Use the POV Toolbar relating to the grid.

3. To save a Point of View for re-use
1. Set up the desired Point of View in POV Manager
2. Drag the Active POV into an open worksheet in the left-hand pane
3. The Point of View will now be saved along with the workbook.
To use it in the future, after opening the workbook and connecting, drag it from the worksheet to the Active folder in the left-hand pane of POV Manager.

4. To set a default Point of View (to avoid having to set the POV every time you start SmartView)

Note: from it is not longer necessary to do this, as the user POV is stored on the server and retrieved upon connection.

First save the Point of View into Personal.xls as described in 3 above.
On opening Excel and connecting, copy and paste this Point of View from Personal.xls to Active in POV Manager.

If you do not see Personal.xls listed in POV Manager:
1. Point to Tools -> Macro -> Record New Macro…
2. In the Record Macro dialog box, select ‘Personal Macro Workbook’ in the drop-down menu
3. Choose OK
4. Choose Tools -> Macro -> Stop Recording.
Personal.xls will now be listed in POV Manager.

When you close Excel, you may be prompted to save the Personal Macro workbook. Choose Yes to ensure your Default Point of View is retained.


Do Revert in case of any queries.


Smartview Common issues – Master blog Part-2

Continuation to – Previous blog.

Issue – Decompression Error In Smart View on a Refresh.

Solution – During a large refresh/retrieve, Smart View gives an error “Decompression Failed”.
This error may also occur if the Smart View connection has timed out with the additional message “Grid Operation Failed”. This may be due to Microsoft Windows is timing out the connection. Windows network time outs can be too short for large datasets to retrieve.

If your users have IE 7 installed, the default timeout is 30 seconds. The following two Microsoft articles will assist in increasing the timeout:

Prior to any installation, upgrade or modification, it is advised that a full backup be done of all related environments. This includes servers, file systems, registry keys, repositories and databases within the related environments.

It is strongly recommended to engage your Systems Administrator to assist with the following steps.

The following client side registry keys need to be added:

1. Click Start, click Run, type RegEdit, and then click OK.

2. Locate and then click the following key in the registry:


3. On the Edit menu, point to New, and then click DWORD Value.

4. Type KeepAliveTimeout and then press ENTER.

5. On the Edit menu, click Modify.

6. In the Base panel, ensure that decimal is selected.

7. Type the appropriate time-out value (in milliseconds).  It is recommended that you enter 180000 (3 minutes) or longer if required.

8. Click OK.

9. Repeat steps 3-8 above to add ReceiveTimeout and ServerInfoTimeout per below information:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]\

After making the changes, the client machine must be rebooted.

These registry changes are the recommended settings from Microsoft. In some cases (for example, slower connection speeds), you may need to increase the KeepAliveTimeout if these settings do not work.

Issue – Unable to Perform Essbase Ad-Hoc Analysis in Smart View, Error “Cannot set cube view properties”


When trying to connect from Smart View to Essbase and performing an Ad hoc analysis on Sample/Basic, the following error occurs:

Cannot set cube view properties.  com/essbase/services/olap/main/

The reason being due to JAPI jar version and build number in files ‘ess_es_server.jar’ and ‘ess_japi.jar’ are from an old version and not from

To check the version of the jar files, open the jar files using a zip extractor and go to meta-info\ and verify that the ess_es_server.jar and ess_japi.jar have the correct version.

Replace the following two files with the files contained in the APS patch (11823281):


Issue – In Smart View, When an Alias Table is Selected, the Essbase Grid Dimension Metadata Returned Does Not Match the Metadata in the Alias Table

Solution – In Smart View v11., the Essbase grid C-API now returns grid dimension metadata information. However, the metadata information returned does not match with the user selected alias table.
To reproduce:
1.  In Smart View, connect to SampleU.Basic.
2.  Select to use alias table “GermanNames”.
3.  Retrieve an empty grid.

Expected result: grid meta data dimension names match user selected “GermanNames” – Jahr, Produkt, Markt, Szenario, Umsatze .

Actual result: grid dimension names are in English and not matching user selected “GermanNames” alias table – Year, Product, Market, Scenario, Measures.

The cause of this problem has been identified and verified in unpublished BUG 12875766 – ESSBASE RETURNS GRID META DATA INFORMATION NOT MATCHING SELECTED ALIAS TABLE

Issue – Does Smart View Support the MAC Operating System.

Solution – Microsoft Office 2008 (for Mac OS) is supported only for: Financial Management and Financial Reporting.
This means that you can access HFM and Financial Report Web from a Mac OS via the workspace.

We then also support Office 2008 on Mac for these products, e.g in HFM
web you can export a webform to office. For this functionality Office
2008 on Mac is supported.
Smart View client is currently not supported on Mac.

Enhacement request – Bug 13586818 : MAC OFFICE 2011 SUPPORT FOR SMART VIEW has been filed and is currently under internal review by Development.

At this time only Microsoft Windows is supported for Smart View.

Issue – Submitting #MI From Smart View Without Doing a Refresh is Intermittant

Solution – Versions Smart View , Essbase/APS

We have observed inconsistent behavior while submitting #missing. Sometimes SV allows to submit #missing and sometimes it does not.

The steps are: Prepare the data sheet using Smart View. Refresh the sheet.
Send the sheet to someone who doesn’t have Smart View on their system and edit the data sheet rows with #Missing and ask them to send it back to you .
Now connect to Smart View and try to submit the sheet. You can see the #Missing data is not submitting.

Though submit without refresh is supported, submitting #Missing from Smart View without doing a refresh is not supported at this time.

The problem is with Smart View not identifying #Missing cell as dirty.

Enhancement Request BUG 18131605 – SUBMITTING #MISSING FROM WITHOUT DOING A REFRESH has been submitted.

Issue has been fixed in the next release of Smart View

Issue – Smart View “Undo” Button Is Grayed Out

Solution – Sometimes the “Undo” button is grayed out after doing an Adhoc Query and does not allow users to click Undo to get back to the original view.

The internal Undo buffer had not been generated yet. In order to get the internal undo buffer loaded, run a Refresh when the sheet is first opened.  This process should enable the Undo button.  The Adhoc Query does not load to the “undo buffer”.

Issue – Error “Cannot connect to the provider. Make sure it is running in the specified host/port. Error (503)”

Solution – When running a large query in Oracle Hyperion Smart View, the following error is returned after an extended period of time.

Cannot connect to the provider. Make sure it is running in the specified host/port. Error (503).

When this occurs, the user must close Microsoft Excel and then re-open and re-login to continue working.

Reason being Time to complete large query in Smart View exceeds specified maximum session timeout value.

To resolve this issue modify session timeout settings, specified in mod_wl_ohs.conf on Weblogic Managed server. In the mod_wl_ohs.conf file add if missing or modify the parameters for the WLIOTimeoutSecs and WLSocketTimeoutSecs to be a value greater than the time needed for the query to complete. You must restart the Oracle HTTP Server (OHS) and the WebLogic managed server for the Analytic Provider Services (APS) server for the new setting to take effect.

In our example the user was running a query in Smart View which took longer than 5 minutes to complete. The settings were missing for the APS location handler and the Smart View query was unable to complete.

  1. Shutdown the Essbase server service or process.
  2. Backup the current mod_wl_ohs.conf file. The mod_wl_ohs.conf file can be found on the WebLogic Managed server for your implementation of Analytic Provider Services (APS) at the following location:
    On a Microsoft Windows platform: C:\Oracle\Middleware\user_projects\epmsystem\httpConfig\ohs\config\OHS\ohs_component
    On a Linux\Unix platform: //Oracle/Middleware/user_projects/epmsystem/httpConfig/ohs/config/OHS/ohs_component
    Starting with EPM System it is possible to use a “Shared Location” for your Oracle HTTP Server configuration. If this is being utilized in your implementation you should check in that “Shared Location” for the mod_wl_ohs.conf file instead.
  3. Open mod_wl_ohs.conf in a text editor and add or modify the parameters for the “WLIOTimeoutSecs” and “WLSocketTimeoutSecs” properties within the location section for APS. After modification the relevant section should look like this:
    <Location Match ^/aps>
    SetHandler weblogic-handler
    WeblogicCluster <aps-server-name>:13080
    WLIOTimeoutSecs 1800
    WLSocketTimeoutSecs 1800
  4. Restart the Oracle HTTP Server and the WebLogic Managed server service or process for APS.


Issue – Unable to Install Smartview Extensions and Utilities

Solution – Smartview extension such as “Power Pack MDX Script Library Extension Version:” listed in ( are not installing.

1) Download and save .svext file.

2) Click to Install

3) Nothing happen, extensions not added in the smartview options window

to fix –

1) Go to the explorer (My Computer) and type %appdata%

2) This will bring your user directory.  Navigate to Oracle\SmartView\extensions\bin and confirm that there is a folder containing the extension.

3) If the extension is in the folder but not appearing in Options, it is probably because the browser flagged it as a downloaded file and blocked it.

4) Right click on .svext file and go to properties. On the General tab, there may be a button at the bottom that says “Unblock”.  Click it and press OK.

5)  Then re-run the installer, re-open Excel, and go to the Smart View options to verify that the extension is loaded.








Smartview Common issues – Master blog Part-1

I came across so many errors and fixed those , may be helpful for all my friends.

Issue- Smart View Not Submitting Data to Essbase Application/Database

Solution – Using an existing Excel workbook that contains data, when you connect to an Essbase application/database and “Submit” the data, the data is not submitted. You have to do either an “Adhoc Analysis” or a “Refresh” first, which then overwrites the data.  According to the Smart View User’s Guide: For Essbase connections, you can submit data without first refreshing.

For example:

1. User A with Smart View creates spreadsheet Smart View Grid.

2. User B who does not have Smart View modifies the spreadsheet with new data.

3. User A tries to submit data through Smart View without doing an Ad-hoc Analysis or Refresh.  Data is not submitted.

This issue has been submitted as both an Unpublished bug and Enhancement Request: At this time there is no workaround to this issue.  Changes are being made to the “Submit” data in a future release of Smart View.  There is no release date assigned yet. 

Issue – Unable To Copy/Paste Cells from One Worksheet to Another in SmartView

Solution – SmartView versions 11.1.2.x will not allow copy and pasting of any cell from one worksheet to another in MS Office Excel 2007.  This also occurs with Excel Macros that copy and paste that had worked prior to upgrading Smart View.The SmartView setting of  “Improve Metadata Storage” was disabled.
When disabling the Improve Metadata Storage setting, a copy is generated and kept in shapes which are required by older SmartView versions. This option should be disabled only in the case of workbook backward compatibility (older than

From the SmartView menu within Excel go to SmartView -> Options -> Select Advanced section on the left -> Compatibility section on the right -> then check the box “Improve Metadata Storage. Once this option is enabled for the workbook, copy and paste should be able to work. Open and close Excel and retry the copy and paste.

Another way to copy metadata from the grid on another worksheet to the current worksheet:

1.  Select the SmartView tab in Excel
2.  Select the More icon
3.  Select Import Metadata

Issue – In Smart View, the Undo Menu Item is Disabled After Changing the Alias Table
Solution – The Undo function for Smart View in Excel is disabled after changing the alias table.Steps to reproduce the behaviour:

1.  Connect to Essbase from Smart View in Excel.
2.  Select Sample | Basic for Adhoc Analysis.
3.  Change Market to West.  The Undo function is enabled.
4.  Change Alias table from Default to None,  the Undo function is disabled.

This is expected behavior.  When the alias table is changed, the grid and alias table are out of sync.

Issue-Hyperion Essbase SmartView Displays “#Invalid Intersection” when Data Points are Created with Member AND Alias Names in the Sheet

Solution – SmartView against Hyperion Essbase displays “#Invalid Intersection” for “Copy Data Points” while Member name & Alias are selected for member display.

SmartView can not create data points when both Member names and Aliases are displayed in the sheet.

From version on SmartView will display a warning for this behaviour.

Warning: “Copy/Paste Data Point does not work properly with Member name and Alias option.”


Issue – SmartView Member Selection Does not Find Existing Member

Solution – In version SmartView Member search does not find existing member. when trying to find a member using member name in Member Selection window of SmartView.
While entering the member name its neither showing the member nor providing an error.

For Members having an alias:

1. If the Alias table is set to “None” it is not possible to find that member.

2. If the Alias table is set to “default”, it is possible to find that member.

3. With a Member that does not have any alias, it is possible to find that member.

This issue exists in version and but not in SmartView

The cause of this problem has been identified and verified in unpublished Bug 12913916 – UNABLE TO FIND MEMBERS IN SMARTVIEW USING MEMBER SELECTION OPTION.

Issue –  SmartView ‘Add New Server’ Option Does Not Appear

Solution – When Installed SmartView or After connecting to Shared Services through Shared Connections, the ‘Add New Server’ Option is missing from the drop down list next to the Server box. Analytic Provider Services was configured after Shared Services, and the Shared Services Application Server was updated.

To resolve the issue in EPM v11.1.2.0 and EPM, follow these steps:

1. Stop the Analytic Provider Server and Foundation Services.

2. Open the EPM System Configurator through Start -> All Programs -> Oracle EPM System -> Foundation Services -> EPM System Configurator.

3. Expand Hyperion Foundation and only tick the option ‘Deploy to Application Server’

4. Click Next through the Configurator until complete.

5. Restart the Foundation and Analytic Provider Server Services.

6. Open Excel, connect to the Shared Connections and check for the ‘Add New Server’ option, which should now be visible.

After redeploying, re-run the EPM System Configurator again and run the “Configure Web Server” again.

Issue – Add Server Option Missing for Shared Connections in SmartView

Solution – Add server option under Essbase in SmartView is missing for Shared Connection. Private connection works fine. This may be in During configuration it did not update all the required files.

Step 1 : Log into Shared services > Choose Application group->Foundation->Deployment Metadata->Shared Services Registry->Essbase-> And locate APS LWA > Right click > Export for edit the file “datasource_name.xml”

Add the datasource as below:

<type name=”essbase”>
<dataSource srv=”servername:1423″ url=”” app=”sample” cube=”basic” form=”” />

Step 3: Save the file.

Step 4: Log into Shared Services > Choose Application group->Foundation->Deployment Metadata->Shared Services Registry->Essbase-> And locate APS LWA > Right click > Import after edit. (Import the edited startsource_name.xml file)

Step 5: Add the Essbase server in SmartView – Able to add now.


Issue – Connecting to SmartView and Getting “Common Provider null datasource error”

Solution – When using a Smart View client to connect to Essbase Server with a Provider Services environment via private connection, error “Common Provider null datasource error” occurs. Reason is due to Incompatible version of Essbase/APS with SmartView.  Both Essbase and Provider Services must be at least or greater.


Issue– Smart View Unable to Connect Essbase 11.1.2.x After Reconfiguring the Agent to Run on a Different Port

Solution – Essbase reconfigured to run on a different port, 1523, rather than the default port, 1423.  When trying to connect to existing connections, the following error is returned:

Cannot connect to Essbase Server at “xxxxxx”. Network error [10061]: Unable to connect to [xzxxxx:1423]. The client timed out waiting to connect to Essbase Agent using TCP/IP. Check your network connections. Also make sure tha server and port values are correct. Do you want to connect with username/password.

This will be due to Reconfigured Essbase to run on a port other than the default port. When Essbase is configured to run on a port other than the default port of 1423, clients connecting to Essbase need to include the port number in the connection string.  For example:  servername:portnumber.

If connections already exist in Smart View, Shared or Private, they can be removed and new connections added.  If connections are needed to connect to both, do not delete the existing ones:
1.  In the Smart View panel, click on Shared Connections.
2.  When prompted, enter the user id and password to connect to the Data Source.
3.  In the Select Server drop down, select the “Oracle Essbase” server.  This will list previously defined servers.
4.  Add a new Essbase server with the new port number, servername:portnumber:


Issue – POV:{} Function Does Not Display POV Members in Header and Footer of Excel 2010 in Print Preview Window

Solution – Printing POV members in Header and Footer using the “POV:{}” function does not display the worksheet’s POV in the header/footer sections of Excel 2010 in Print Preview window.Once the sheet is printed, it will display the proper POV in Excel 2010. After printing, it also inserts the POV properly in the header/footer for the Print Preview.